Transaction Policy and Service Information
Bac Ha Software Co., Ltd. ("BHSoft", "we", "our", or "us") provides information technology services, including software development, software customization, software testing, and digital transformation consulting for business clients in Vietnam and internationally.
This page provides information regarding our service pricing, payment methods, service delivery, and the scope of business operations of the bachasoftware.com website.
1. Services Provided
BHSoft offers the following core services:
- Custom software development
- Software customization services
- Software testing services
- IT consulting and technology solution implementation
- Digital transformation consulting for businesses
The bachasoftware.com website is intended to introduce the company, showcase our capabilities and services, and receive consultation and quotation requests from customers. The website does not provide online ordering, shopping cart, or online payment functionality.
2. Service Pricing
BHSoft does not publish fixed service prices on the website because software service costs depend on the specific requirements of each customer and project.
Service fees are determined based on factors including:
- Project scope
- Technical requirements
- Team size and resource allocation
- Implementation timeline
- System complexity
- Maintenance, operational support, and post-deployment support requirements
After receiving a customer's request, BHSoft will analyze the requirements and provide a quotation, technical proposal, or appropriate cooperation plan.
Pricing, negotiations, and contract execution are conducted directly between BHSoft and the customer via email, meetings, written agreements, or service contracts.
3. Service Delivery and Handover Policy
BHSoft provides software and information technology services only and does not sell physical goods. Therefore, no conventional shipping or physical delivery services are involved.
Deliverables, documentation, and service results are handed over in accordance with the service contract, acceptance report, or other agreements between BHSoft and the customer.
Deliverables may include:
- Source code
- Technical documentation
- System access credentials
- Software installation packages
- Testing results or technical reports
- Delivery via email, project management systems, source code repositories, online storage platforms, or other electronic methods mutually agreed upon by both parties
The delivery schedule, scope, and conditions are specified in the contract or other agreements between BHSoft and the customer.
4. Payment Methods
The bachasoftware.com website does not support online payments.
Payments are made in accordance with the service contract, quotation, or separate agreement between BHSoft and the customer.
The primary payment method is bank transfer to BHSoft's corporate bank account or another payment method mutually agreed upon in the contract.
Specific payment details, including the payment amount, due date, receiving account, and payment terms, are set forth in the contract, contract appendices, quotation, or other written agreements between the parties.
5. General Transaction Terms
Customers may contact BHSoft through:
- The contact form on the website
- Phone
After receiving a request, BHSoft will provide consultation, discuss the requirements, and submit a technical proposal and/or quotation.
Services will only be provided after both parties have agreed on the scope of work, pricing, project timeline, responsibilities of each party, and other relevant commercial terms.
Specific provisions regarding the scope of services, acceptance procedures, payment terms, confidentiality, intellectual property rights, warranty, maintenance, and the responsibilities of each party will be stipulated in the service contract or separate agreement between BHSoft and the customer.
6. Conditional Business Sectors
BHSoft operates in the field of information technology.
The bachasoftware.com website does not operate as a website offering goods or services in business sectors subject to conditional licensing under Vietnam's e-commerce regulations, including but not limited to:
- Finance, banking, and insurance
- Healthcare and pharmaceuticals
- Online education with certification
- Online real estate transactions
- E-commerce marketplaces
- Payment intermediary services
If BHSoft expands its business in the future to include services subject to conditional business requirements, the company will complete all necessary legal procedures in accordance with applicable laws before offering such services.